I had an overall great experience with Jacob Auto Collision. The Jacob family is very friendly and professional, and their shop did a great job on my car. I was rear-ended and pushed into another car, which punctured both of my bumper covers and reinforcement bars and also dinged my hood and trunk lid. The shop got my decade-old car looking better than it did when I bought it a few years ago. Their estimate process is very comprehensive, and the pricing was competitive. The only issue I had was that they weren't proactive in communicating to me that the work would take longer than expected because they ended up needing an additional part. However, they were extremely responsive - someone answered the phone every time I called and gave me a status update. Overall, I'm extremely happy with the outcome and would recommend the shop to anyone needing body work.